Refund policy

RETURN & REFUND POLICY

At Numa, we want you to be completely satisfied with your purchase. If you're not, here's how to proceed.

1. RETURN PERIOD

You have 30 calendar days from the date you receive your order to return an item and request a refund, with no reason required.

In accordance with regulations applicable to consumers in the UK and the European Union, you are also entitled to a legal right of withdrawal of 14 days from receipt of the product, which is in addition to our 30-day commercial policy.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in its original packaging where possible
- Accompanied by proof of purchase (order number or receipt)

3. HOW TO START A RETURN

Contact us at buy.numa@gmail.com with your order number and the reason for your return. We will send you return shipping instructions within 48 business hours.

Return shipping costs are the customer's responsibility, except in cases of a defective product or an error on our part, where return shipping is covered by Numa.

4. REFUNDS

Once your return is received and inspected, we will send you an email to confirm we've received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days, to your original method of payment.

5. DEFECTIVE PRODUCTS & LIFETIME GUARANTEE

All our grill baskets are covered by a lifetime guarantee against manufacturing defects. If your product has a manufacturing fault (excluding normal wear and tear or misuse), contact us at buy.numa@gmail.com with a photo of the issue — we will arrange a free replacement, with no return shipping cost to you.

6. NON-RETURNABLE ITEMS

The following cannot be returned or refunded:
- Items returned after the 30-day period
- Items damaged due to misuse

7. CONTACT US

For any questions about a return or refund: buy.numa@gmail.com